Last updated 24 September 2018

Viking Training Wales collects information from you in order to deliver its services to you. Your information is very important to us, as without it we could not provide you with our services. We therefore ensure we protect your information and only use it internally to provide you with the best service.

Who we are?

Viking Training Wales is a training provider that can deliver a range of courses to meet your business needs.

If you have any questions about our privacy policy or what data we hold on you, do not hesitate to contact us.

What information do we collect?

We collect information that you provide to us and information provided by your browser to help us monitor the success of our website.

Information you provide

When you place a booking with us we collect

  • Name – to manage your order
  • E-mail – to communicate with you regarding your course enquiry
  • Phone number – to discuss the specific requirements of your training and keep you up to date with your booking
  • Course dates and title - to be able to plan your course
  • Location details - to manage where the training will take place
  • Invoice address and contact - to manage the billing of your course(s)
  • Learning needs and objectives - to be able to tailor the courses to your company and learner needs

During a course

We will collect information from the students
  • Candidate name - in order to issue certificates
  • Contact details - .....
  • Date birth - .....

Information provided by your browser

Like many sites, we collect ‘Log Data’ provided by your browser. This information helps us to improve our website experience for you. The ‘Log Data’ can include:

  • Browser and version
  • IP address
  • Pages of the site visited
  • Date and time of visit
  • Country visited from
  • Time spent on a webpage
  • Terms used to search to find the site

We use Google Analytics to help us understand how our site is used. This may provide additional anonymous analytic information not listed above. Please review Google Analytics if you require further information.

How do we use your personal information?

We process your information solely to manage a service to you.

  • Booking enquiry
    We will utilise this information to manage your booking to discuss with you your specific course needs, plan the location of your training and to raise the invoice following the course.
  • Candidate information
    We will utilise the information to issue certificates to the candidates.
  • Evaluation forms
    We will utilise this information to review how candidates regards our training processes and to improve any areas identified.
    We may utilise comments on our websites as testimonials of our training delivery.
  • Booking and candidate information
    We will utilise this information jointly in order to discuss with you update training and to highlight renewal requirements.
  • General enquiries
    We will utilise general enquiries submitted through the website in order to respond. Dependent on the nature of the inquiry we may utilise other data to help answer this. For example, if the enquiry is a complaint, we may need to review your booking history and payment transactions.
  • Contact information
    We may from time to time utilise your contact details to update you of new products or special offers that are available from Viking Training Wales.
  • Log Data
    Our website provider will use Log Data to understand how our website is being utilised. This information will help us understand whether webpages are effective, the terms people try to use to reach our site and the common browsers people are using to view our website. This will allow our provider to ensure our site is designed to best meet your needs.
    Please see our Cookies Policy.
  • Upgrades
    We may need to process data as part of system upgrades. This may mean updating with new fields, new options or additional records.
  • Backup
    Your data is important and we will carry out regular backups of the website.

What legal basis do we have for processing your personal data?

We are processing your personal data on the basis of:

  • Contract
    By ordering a service with Viking Training Wales, you are beginning a contract with us to deliver a service to you. We therefore process your data for the duration of delivering the service or product to you.
  • Legal obligation
    Viking Training Wales has a legal obligation to maintain financial records and report to HMRC. Your order data will be utilised for reporting on our financial returns.
  • Vital interest
    By raising an enquiry with Viking Training Wales we process the information to respond to your interests.
    We will maintain your contact details, to provide you with relevant information about deals and new products that are of interest.

When do we share your data?

We do not share or sell your data with any other party. Your data is important to us and is purely used to deliver our services to you.

Our website is maintained by an external company Dewi Development Ltd and they do have access to our data, purely to provide technical support when required.

Our data is hosted with, who utilise data servers within the EU. Dewi Development Ltd works with 1and1 to ensure they provide secure data storage for us.

How do we secure your data?

Your data is important to us and we work to maintain your data securely within the EU.

We store your data with the web host provider 1and1. They provide secure website hosting with servers within the EU.

Our website utilises SSL security to ensure your transmission between your computer or mobile device and the server are encrypted.

Our website administrators are required to log into the system with dual factor authentication.

We apply the latest updates to the system, to ensure our site is protected against the latest known vulnerabilities.

We do not store any bank details within our website.

We take daily backups of the data in case there is failure or corruption in the system or accidental loss of data.

We test all updates in a test environment before moving to the live site.

How long do we keep your personal data?

We maintain your data for whichever is the longer period:

  • As long as you are requesting us to deliver our services to you
  • To maintain our financial records for 7 years from your last completed order

How can I view may data?

If you would like to see what data we are holding, you can contact us to discuss being sent this data. You can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

If I follow a link to an external website

If you leave our website, we do not endorse or take any responsibility for the content of any information viewed on another parties website.

How can I contact you?

Our contact details are available at the top of the webpage. Alternatively, you can e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Will you update the privacy policy?

This Privacy Policy is effective as of the date at the start of the document and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.